Bright spots show positive deviance
Change is most readily accomplished when someone in the group is already modeling the desired behavior. They are deviating in a positive way from the status quo.
Positive deviance occurs when an individual or group should have the problem you’re trying to solve but doesn’t. In other words, they deviate from the norm in a positive direction. … [1]
By identifying and pointing to the “bright spots,” others may be encouraged to follow and start to shift the trajectory of the group.
#complexity #change-management
See also:
- Finding the bright spots clones what is already working
- Intuition is pattern recognition
- Status quo bias favors the current state
Crucial Influence – Grenny, et al. (2023), ch. 2, § “Find Vital Behaviors by Studying Positive Deviance.” ↩︎