Switch – Heath and Heath (2010)
Info
title: Switch: How to Change Things When Change Is Hard
authors: Chip Heath, Dan Heath
year: 2010
publisher: Crown Business
URL:
See Changing things requires directing the Rider and motivating the Elephant.
1- Direct the Rider (i.e. “what to do”)
2- Motivate the Elephant (i.e. “how to do it”)
3- Shape the Path (i.e. “who is doing it”)