Defensive routines cover up underlying problems
The more effective defensive routines are, the more effectively they cover up underlying problems, the less effectively these problems are faced, and the worse the problems tend to become.[1]
See also:
- Forcefulness can be an unrealized defensive strategy
- Substitution answers an easier, similar question instead
The Fifth Discipline – Senge (2010), ch. 11, § “Dealing With ‘Current Reality’: Conflict and Defensive Routines” ↩︎